Neuma Tattoo Machines

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Terms and Conditions PDF Print E-mail
FAQ

Shipping Policy
Neuma can ship to virtually any address in the world. Note that not all products can be express-shipped to all international destinations. Neuma reserves the right to refuse any ship-to address with a residential shipping address. Neuma will not be held responsible in any way for any damaged, lost, or stolen goods that have been shipped to a residential address.
Shipping costs depend on the options you choose, the size and weight of the item(s), and where the shipment is going. To estimate shipping costs, place an item in your cart, and then click the Proceed to Checkout button. You can play with different shipping options and preferences to see how the prices and delivery estimates change.
We provide a selection of delivery options that let you choose how quickly you want to receive your order and how or if you want to pay shipping.
After you’ve placed your order, you can check on the shipping status in your account.
If an item is out of stock when you order, it will be shipped to you as soon as it is available. You will only be charged for shipping one time, even if your order comes in more than one shipment. Neuma reserves the right to refuse to back-order items of low value due to the cost of shipping.
The Neuma Store sells and ships products to end user customers only. You may not purchase for resale. Neuma reserves the right to refuse or cancel your order if Neuma suspects you are purchasing for resale.
Dealer inquiries are welcomed. If you are interested in becoming a distributor for Neuma, or receiving quantity discounts, please contact us at 1.877.my.NEUMA. Please allow some time for negotiations to be made with regard to quantity discounts or dealer pricing.

Returns Policy
Returns Policy
If you are not satisfied with your Neuma purchase of a product, please visit online or call 1.877.my.NEUMA for a return request within 5 calendar days of the receipt of the product. No cancelations. Customized or personalized products may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival. If the product is returnable and you send it back to Neuma, unopened and in its original box/packaging, Neuma will offer you a refund based on your original payment method. You must return the product to the Neuma store within 5 calendar days of the issuance of the refund request. Neuma will assess a 10% restocking and/or cancelation fee on any returned product, and will not accept a product for return if Neuma determines at its sole discretion that it has been used. If the product is dead on arrival, Neuma will offer either replacement or repair service for the product. If you feel that you have received a product from Neuma that is DOA, please call customer care at 1.877.my.NEUMA.
If you discover a product defect for any third party product, please contact the manufacturer of such third party product directly for information regarding the manufacturers warranty. Neuma’s Limited Warranty does not apply to products that are not Neuma-branded, even if packaged or sold with Neuma products.

Warranty Information
All Neuma-branded tattoo machines are covered by a limited 5-year warranty. If, for any reason your Neuma tattoo machine stops running correctly, or the performance of the machine is not functioning optimally, please contact Neuma customer care at 1.877.my.NEUMA. We will ask you to ship the machine to us, where we can repair it and/or replace any mechanical parts necessary to make it perform optimally, and we will send it back to you, free of charge (you pay only to ship it to us). After the 5-year warranty period we will repair or replace any necessary or desired parts or components at the retail cost of the parts/components.
The Neuma Warranty will be void if you alter a Neuma tattoo machine in any way, or destroy the machine due to your own abuse, misuse, or negligence. If you void the warranty in this way there will be a service fee and parts fee(s) for any service or repair done to your Neuma.
Compressors are covered by their manufacturers warranty only. Neuma does not cover compressors with a warranty.
Neuma will cover all Neuma sold air regulators and components for a period of 90 days, provided that such a regulator or component is not destroyed, damaged, or lost by the customer due to their own negligence.

Reviews Policy
We want you to voice your opinion. Neuma recommends that all reviews be between 50 and 250 words long. A maximum word limit of 1,000 words will be set for reviews. Any of our customers can write a review about us or our products or services.
Your review should be specific about the experience you had with one of our products, and discuss as many features about the product that you noticed while using the product. The best kinds of reviews are the ones that best explain why your experience was good or bad.
While Neuma is happy to provide you this forum for discussion about our products, we also request that you refrain from the following in your review:
-Other people’s material and/or reviews. Just share your thoughts.
-Commenting on other people’s reviews or comments.
-Racism, hate, profanity, spiteful remarks, obscene and/or distasteful content or comments.
-Single word reviews.
-Personal information and/or personal/private information of other people.
-Advertisements or promotional material.
-Comments on availability, pricing, or shipping information.
If you would like to tell us about a specific issue or problem, please let us know on the contact page, or call 1.877.my.NEUMA.
Any and all reviews in violation of these guidelines will not be posted and/or will be removed with or without warning at the sole discretion of Neuma.
 
Mission PDF Print E-mail
Mission
Monday, 23 March 2009 18:49
My goals as an artist and inventor are forever entwined. As an artist, my goal is to always improve… to always become more experienced, more technically-adept, more creative, and more visionary. As an inventor and machine maker, my mission is to make my tattoo machines the best possible solution for tattooing. In pursuit of these dual goals, I strive to always learn more about art and product design. If I’m to continue to improve as an artist, the machines I make must also be constantly improving.

My ultimate mission therefore consists of always making the best possible tattooing solutions. I believe that, with the right help, I can accomplish just what this industry needs - a little technology to give us all more freedom to create.

You can see a bit of this in our new product, the Neuma Hybrid. It is clear that we went far beyond what was expected in terms of technological development in its evolution from the n2, the original Neuma tattoo machine already loved by legions of artists. The new Hybrid goes way above and beyond the performance of the n2. The amount of engineering that went into it is impressive. I can say with confidence that some of the world’s best engineers and designers put their hearts and minds into the Hybrid’s development. There is no doubt in my mind that they will continue to help Neuma complete many more fantastic projects, because, for as long as I have the ability, I will do everything I can to continue to produce all that I can for the tattoo world.

Carson Hill
Artist and Inventor
Neuma Tattoo Machines
 
Future PDF Print E-mail
Future
Wednesday, 25 February 2009 20:30
As excited as we are about our latest products, at Neuma, we are always looking toward the future. Our ultimate goal is to design products and services that will help tattoo artists and the tattoo industry as a whole continue to evolve and grow.

We will always be on the edge of the future in our products and services. The success of the products we bring you today will enable us to develop the cutting-edge tattoo products of tomorrow… always improving, always advancing, ever evolving.
 
Vision PDF Print E-mail
Vision
Wednesday, 25 February 2009 20:29
At Neuma, it is our desire, our goal, to never reach an ultimate point, to instead always be reaching for the next improvement in our equipment and our service to you. We will always strive to be the best that we can be in terms of what we bring to the table and what we bring to the tattoo industry. We are proud to be part of this marvelous community. We recognize, however, that there is room for improvement as individuals, as artists, and in the industry as a whole. We see the tattoo industry as one that will, in the very near future, be producing quality, visionary, and technically advanced tattoos at all times. At Neuma, we are ready and willing to do everything we can to contribute to this positive evolution for us all.
 
History PDF Print E-mail
History
Wednesday, 25 February 2009 20:28
Neuma Tattoo Machines was started by tattoo artist Carson Hill in the year 2000 when he invented the first pneumatic tattoo machine and began the patent process. In the early years, the company was secondary to his tattoo career while Carson focused on tattooing and continued to grow as an artist. Carson has used only Neuma tattoo machines for nearly his entire career.

Through the years, many Neuma2 (or n2) tattoo machines were sold, but it wasn’t until April of 2007 that Carson incorporated the company and decided to take things a step further. It was then that he enlisted the help of some amazing people who helped him create a business for Neuma and establish Neuma as the technology leader in the tattoo industry – always striving to advance the state of tattoo technology.  

Neuma, its partner, and its affiliates continue to offer Neuma equipment at reasonable prices. At Neuma, we take pride in listening to your suggestions and constantly working to improve the products we offer. Now, in 2009, we are happy to bring you our new products and websites.