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Shipping Policy
Neuma can ship to virtually any address in the world. Note that not all products can be express-shipped to all international destinations. Neuma reserves the right to refuse any ship-to address with a residential shipping address. Neuma will not be held responsible in any way for any damaged, lost, or stolen goods that have been shipped to a residential address.
Shipping costs depend on the options you choose, the size and weight of the item(s), and where the shipment is going. To estimate shipping costs, place an item in your cart, and then click the Proceed to Checkout button. You can play with different shipping options and preferences to see how the prices and delivery estimates change.
We provide a selection of delivery options that let you choose how quickly you want to receive your order and how or if you want to pay shipping.
After you’ve placed your order, you can check on the shipping status in your account.
If an item is out of stock when you order, it will be shipped to you as soon as it is available. You will only be charged for shipping one time, even if your order comes in more than one shipment. Neuma reserves the right to refuse to back-order items of low value due to the cost of shipping.
The Neuma Store sells and ships products to end user customers only. You may not purchase for resale. Neuma reserves the right to refuse or cancel your order if Neuma suspects you are purchasing for resale.
Dealer inquiries are welcomed. If you are interested in becoming a distributor for Neuma, or receiving quantity discounts, please contact us at 1.877.my.NEUMA. Please allow some time for negotiations to be made with regard to quantity discounts or dealer pricing.
Returns Policy
Returns Policy
If you are not satisfied with your Neuma purchase of a product, please visit online or call 1.877.my.NEUMA for a return request within 5 calendar days of the receipt of the product. No cancelations. Customized or personalized products may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival. If the product is returnable and you send it back to Neuma, unopened and in its original box/packaging, Neuma will offer you a refund based on your original payment method. You must return the product to the Neuma store within 5 calendar days of the issuance of the refund request. Neuma will assess a 10% restocking and/or cancelation fee on any returned product, and will not accept a product for return if Neuma determines at its sole discretion that it has been used. If the product is dead on arrival, Neuma will offer either replacement or repair service for the product. If you feel that you have received a product from Neuma that is DOA, please call customer care at 1.877.my.NEUMA.
If you discover a product defect for any third party product, please contact the manufacturer of such third party product directly for information regarding the manufacturers warranty. Neuma’s Limited Warranty does not apply to products that are not Neuma-branded, even if packaged or sold with Neuma products.
Warranty Information
All Neuma-branded tattoo machines are covered by a limited 5-year warranty. If, for any reason your Neuma tattoo machine stops running correctly, or the performance of the machine is not functioning optimally, please contact Neuma customer care at 1.877.my.NEUMA. We will ask you to ship the machine to us, where we can repair it and/or replace any mechanical parts necessary to make it perform optimally, and we will send it back to you, free of charge (you pay only to ship it to us). After the 5-year warranty period we will repair or replace any necessary or desired parts or components at the retail cost of the parts/components.
The Neuma Warranty will be void if you alter a Neuma tattoo machine in any way, or destroy the machine due to your own abuse, misuse, or negligence. If you void the warranty in this way there will be a service fee and parts fee(s) for any service or repair done to your Neuma.
Compressors are covered by their manufacturers warranty only. Neuma does not cover compressors with a warranty.
Neuma will cover all Neuma sold air regulators and components for a period of 90 days, provided that such a regulator or component is not destroyed, damaged, or lost by the customer due to their own negligence.
Reviews Policy
We want you to voice your opinion. Neuma recommends that all reviews be between 50 and 250 words long. A maximum word limit of 1,000 words will be set for reviews. Any of our customers can write a review about us or our products or services.
Your review should be specific about the experience you had with one of our products, and discuss as many features about the product that you noticed while using the product. The best kinds of reviews are the ones that best explain why your experience was good or bad.
While Neuma is happy to provide you this forum for discussion about our products, we also request that you refrain from the following in your review:
-Other people’s material and/or reviews. Just share your thoughts.
-Commenting on other people’s reviews or comments.
-Racism, hate, profanity, spiteful remarks, obscene and/or distasteful content or comments.
-Single word reviews.
-Personal information and/or personal/private information of other people.
-Advertisements or promotional material.
-Comments on availability, pricing, or shipping information.
If you would like to tell us about a specific issue or problem, please let us know on the contact page, or call 1.877.my.NEUMA.
Any and all reviews in violation of these guidelines will not be posted and/or will be removed with or without warning at the sole discretion of Neuma. |
